The AI usage screen shows how much the assistant did and how much AI cost your business this month, against your limit. Open it from Usage in the menu.
Who can see it: Owner and Manager.
Choose a month
The row of buttons at the top has This month and the five months before it. Press a month to see its figures. Months follow Vietnam time and start on the 1st.
The figures on screen
- Monthly limit: AI cost used against the month's money limit, with a bar and a line such as "45% of the limit used".
- Conversations answered by AI: conversations counted against your plan. If your plan has a limit, a line such as "Your plan: 1,500 per month" is shown.
- AI replies: how many times the assistant replied.
- Average cost per conversation: the cost of answering customers divided by the number of conversations.
- Cost per day: a bar chart; press Show the table by day to see it as a table.
- Cost by use: split into Answering customers, Test chats, Checking assistant drafts, Processing documents…
- Last 6 months: cost and conversations for each month.
- Technical details (folded): AI volume, for anyone who wants to cross-check.
One AI conversation is the messages with one customer within 24 hours of the assistant's first answer. Many messages from the customer within those 24 hours still count as 1.
80% and 100% alerts
Owners and managers get a notification on the bell and an email when:
- 80% of the plan's AI conversations are used, and when they are all used.
- 80% of the AI money limit is used, and when it is all used.
Each level is sent once a month. On screen, the limit bar changes colour with text: above 80% a line says the assistant keeps answering; when it is used up, This month's limit is used up appears.
When the limit runs out
What happens depends on your plan.
Self-service plan out of conversations
For the Free, Pro and Business plans:
- New customers are handed straight to staff; their messages still arrive in Chats.
- Conversations that started within the previous 24 hours still get answers from the assistant.
- Nothing extra is charged.
- To let the assistant keep answering: upgrade on Plan, or wait for the next month (the new allowance starts on the 1st).
Managed plan past the contract
On AI Starter, AI Business and other managed plans, past the conversations in your contract the assistant keeps answering, and the overage is billed under the contract. You get the notification All AI conversations in the contract used this month.
AI money limit used up
On every plan, the assistant hands every new conversation to staff until the month ends. Contact COREBIZS to raise the limit.
No limit yet
If the screen says No AI limit yet, the assistant does not answer customers; contact COREBIZS to turn it on.
In a new month the limit resets by itself: self-service plans follow the plan, other plans follow the previous month. When it follows the previous month, the screen says This month's limit carries over from last month (renewed automatically).
YouTube today
When your business has a YouTube channel connected, the current month also shows a YouTube today card. YouTube gives each channel a number of units per day: reading new comments costs 1 unit, each reply 50 (20 in a live stream).
- The card shows the units used and about how many replies are left.
- When units run out, the assistant stops reading comments and passes replies to staff.
- Units are renewed every day at the time shown on the card (midnight in Google's US Pacific time, which is afternoon in Vietnam).
See how to connect in TikTok and YouTube.