Help
Each article explains one task in the admin, for business owners and their staff.
Getting started
Messaging channels
- Manage connected channelsSee the channels the AI assistant answers on, understand each channel's status, and reconnect or disconnect when needed.
- Connect Zalo OALet the AI assistant answer the messages customers send to your business's Zalo Official Account (OA).
- Connect Facebook and InstagramLet the AI assistant answer Messenger messages, comments on your Facebook Page and your business's Instagram messages.
- Connect TikTok and YouTubeLet the AI assistant answer TikTok messages and comments, and YouTube comments and live stream questions, and see what is still waiting for platform approval.
- Add chat to your websitePut a chat with the AI assistant on your business's website so customers can ask right on the page.
Teaching the AI assistant
- Teach your AI assistantChoose an assistant, edit the draft, try it, run the check and put it live for customers — and go back to an earlier version when needed.
- Add documents for the assistantAdd price lists, policies and FAQs so the AI assistant answers customers with your business's own information, citing the source.
Everyday work
- Answer customers in ChatsSee what customers are asking, take over from the AI assistant, reply, and hand the chat back to the AI.
- Handle requestsSee the requests the AI assistant recorded, contact the customer, and change the request status.
- Notifications on the bell and by emailKnow when the system alerts you, who gets each alert, and how to mark them as read.
Running your business
- Staff and rolesInvite people to work with you, choose the right role, change roles and remove someone who left.
- Account securityChange your password, turn on two-step verification, sign out unknown devices, and get back in after a forgotten password or a lost phone.
- A customer asks to see or delete their dataLog and handle, on time, a customer's request to see or delete their data, and choose how long chats are kept.
- Check your AI usageSee how many conversations the AI assistant answered, what it cost this month, and what happens near or at the limit.
- Plan and paymentSee your current plan, the limits of each plan, pay by QR bank transfer and receive your e-invoice.