Website chat is a small chat in the bottom right corner of your website. Customers tap it and ask straight away; the AI assistant answers as on Zalo. This channel works immediately, no approval from Zalo or Facebook needed.
Before you start
- Your COREBIZS account is an owner or manager, with two-step verification turned on.
- Your website address starts with https (a padlock in the address bar).
- You can edit your website yourself, or someone builds it for you.
- The chat counts as one channel in your plan's limit. See Channel limit by plan.
Create the chat
- Open Channels and press Add another channel.
- Under Website chat, press Add chat to your website.
- In Name shown on the chat, write your business name, for example "Demo Bakery". Customers see it at the top of the chat.
- In Website addresses, write your website, one per line, for example yourshop.vn. Up to 5 websites.
- Press Create the chat.
The chat only shows on the websites you wrote in step 4. Pasted on another website, it does not appear.
If it says A website address is not valid. Write it like yourshop.vn (the site must use https)., check the address. A website without https cannot be used yet.
Put the code on your website
After creating it, the Add the chat to your website screen shows a short piece of code.
- Press Copy the code. The button changes to Copied.
- Paste the code into your website, just before the closing tag at the end of the page. The easiest ways:
- Send the code to whoever builds your website, or
- Paste it into the "Custom code" or "Footer" setting of your website builder (the name depends on the tool you use).
- Open your website and press the chat button in the bottom right corner to try it.
- Messages sent from your website show under Chats, like Zalo messages.
To get the code again later: on the channel card on the Channels screen, press Embed code.
Change the name or add websites
- On the website chat card, press Edit.
- Change the name or the list of websites.
- Press Save.
The embed code stays the same: no need to paste it again. The card shows a line such as Shown on: yourshop.vn so you can check.
What customers see
- The customer presses the chat button in the corner. The top of the chat shows your business name and AI assistant · staff on hand.
- Before chatting, they read that they are talking to your AI assistant, for example You are chatting with the AI assistant of Demo Bakery. It answers right away; when needed, a staff member takes over.
- They must tick the consent box: I agree that Demo Bakery and the platform provider COREBIZS process the messages I send to answer and help me. Below it is a reminder not to send passwords, card numbers or other sensitive information.
- They press Start chatting and type their question. Without the tick, the button cannot be pressed.
- The assistant answers right in the chat. Staff messages carry a Staff label.
Notes:
- The AI notice and the consent box are required by law and cannot be turned off.
- The chat is in Vietnamese or English, following the language of the web page.
- Website chat has no reply time limit: staff can answer any time, and the customer sees it when they reopen the chat in the same browser.
- A customer coming back after a long time (about 30 days) is asked for consent again.
- If the channel was disconnected, the chat no longer shows, or says The chat is paused. Please contact the business another way.
Chat security
COREBIZS regularly replaces the chat's security keys. COREBIZS does this; you do not need to do anything and the embed code does not change.
If you Disconnect and create the chat again, the embed code is new: paste it into your website again.